Tech Vibe

Refund and Returns Policy

‌Effective Date: October 20, 2026‌

Welcome to the official Refund and Returns Policy of Tech Vibe Solution Limited, the operator of our e-commerce website available at www.techvibesolution.com. This policy applies to all purchases made on our platform, including our full line of daily tech essentials ranging from shockproof phone cases, fast-charging Type-C cables, handy adapters and all other mobile accessories we curate to fit your busy everyday digital life.

This policy clearly lays out all terms and rules that govern return, exchange and refund processes for all orders placed on our website. We explicitly state at the very beginning that ‌we do not support any pure only-refund requests that do not include a formal product return process‌. No request for a full or partial refund without returning the purchased physical product to our designated warehouse will be approved, except for the very limited circumstances explicitly listed in this policy. All customers are required to read this policy carefully before completing checkout, and placing an order on our website confirms you fully acknowledge and agree to all the terms outlined below. Our registered operational address is Avoca House, 189 Parnell Street, Dublin 1, D01 H578, Ireland, and you can reach our support team for all policy-related inquiries via email at [email protected] or phone at +353 1 814 8751.

1. Basic Eligibility Rules for Returns

To ensure a smooth, fair return process for all customers purchasing our phone cases and Type-C gear, all returned products must meet the following standard eligibility requirements:

  • All return requests must be submitted within 30 calendar days from the date you receive your ordered items. Any return requests submitted after this 30-day window will not be accepted for standard returns.
  • The product you return must be in its original, unused, resellable condition. All original retail packaging, protective films, accessories included in the original package, and instruction manuals must be intact and attached to the returned items. Products that show obvious signs of use, scratches, water damage, accidental breakage caused by improper operation after delivery, or signs of non-original modification will not qualify for a return.
  • Customized or personalized products, including custom-printed phone cases with your exclusive text or pattern designs, are non-returnable for non-quality related issues.
  • We do not accept any return requests for items marked as final sale during our promotional events.

As a core rule, all requests for compensation, money back or refunds of any kind must be accompanied by the return of the corresponding physical product to our designated return address. We will never process any only-refund application where customers keep the product and ask for a full or partial money return. This rule applies to all order scenarios, and there are no exceptions for products that do not match minor personal preference differences such as slight color variation between the product photo on the listing and the real item, or minor differences in texture that do not affect the normal daily use of the mobile accessories. If you are unsatisfied with these non-quality related attributes, you are welcome to initiate a standard product return process, and we will process your refund after we receive and verify the returned product.

2. Step-by-Step Return Process

To submit a valid return request, you need to follow the standardized steps below:

  1. Contact our customer support team before sending back any product. You can send your order number, clear photos of the product and the package, and your return reason to our email [email protected], or submit a return request form on the “My Order” page of your account at www.techvibesolution.com. Our support team will review your application within 2 working days, and send you the official authorized return address and a unique return tracking ID once your request is approved. Unauthorized returns sent to any address that is not the official address we provide will not be processed, and we will not bear the loss of these lost parcels.
  2. Pack the product you are returning securely with all included accessories and original packaging, clearly write down your order number and the unique return tracking ID we provided on the outside of the shipping package, and send the parcel back through the regular courier service of your choice. For non-quality related return reasons, you will be responsible for covering the return shipping cost yourself. For return requests caused by our side issues such as we shipped the wrong product, or the product has confirmed manufacturing defects, we will provide you with a pre-paid shipping label to cover your return delivery cost.
  3. After our warehouse team signs for and receives your returned parcel, we will conduct a full inspection of the product within 3 working days to confirm the returned items meet the return eligibility rules outlined in this policy. Once the inspection passes, we will proceed to process your corresponding application.

3. Available Remedy Options and Processing Timeline

Since we strictly do not approve any only-refund requests without product return, we provide the following two available remedy options for eligible returned products, for you to choose from after your return inspection is approved:

  1. ‌Full Exchange‌: If you prefer to get a replacement product instead of a refund, you can choose the exchange option. We will dispatch the new replacement item (for example, a new correct phone case model you originally ordered, or a brand new Type-C cable that does not have quality defects) to your designated delivery address as soon as possible after the return inspection is completed, and we will cover the shipping cost for sending the replacement product to you.
  2. ‌Refund to Original Payment Method‌: If you choose the refund option, we will initiate the refund to the original payment account you used for the order. After the refund is issued on our side, your payment provider (such as your credit card issuer or e-wallet platform) usually takes 3 to 10 working days to process the fund to your account, and this timeline is determined by your payment service provider, not controlled by us.

Again, we explicitly confirm that no scenario will result in a refund being issued while the customer retains the purchased product. If you encounter any situation where the product you received has confirmed manufacturing quality defects, we also require you to send the faulty product back to us before we can process your exchange or refund arrangement. We do not offer any partial refund where you can keep the defective product, as all returned faulty items need to be sent back to our supply chain partner for quality inspection and root cause analysis, so we can continuously improve the durability and quality of our curated phone cases and Type-C daily tech essentials for all our customers.

4. Exceptional Scenarios We Handle

The only limited scenarios that do not require product return can be found in very rare cases, where the product is confirmed to be completely and irretrievably lost during our initial delivery process before it reaches you. In this case, after we confirm the loss with our courier partner and complete the full lost parcel verification process, you can choose to get a full replacement shipped to you for free, or get a full refund without needing to return any product. For any other scenarios that are not covered in this exceptional case, our no-only-refund rule will always apply.

If you have any questions about our Refund and Returns Policy, you can contact our customer support team at any time via [email protected], or call us at +353 1 814 8751. Our working hours are 9:00 to 18:00, Monday to Friday (Irish local time), and we will reply to all your policy-related inquiries within 2 working days.