Tech Vibe

Privacy Policy

‌Effective Date: October 20, 2026‌

Welcome to the privacy policy of Tech Vibe Solution Limited (referred to as “we”, “us”, or “our” in this document). This policy applies to our official e-commerce website located at www.techvibesolution.com, where we offer a full range of mobile accessories built for your busy everyday life, including shockproof phone cases, fast-charging Type-C cables, handy adapters and other tech daily essentials that combine durable quality, stylish design and reliable performance.

We have always placed the protection of your personal information as our top priority. This document clearly outlines how we collect, use, store, share, protect and manage your personal information when you browse our website, create an account, place an order for our products, contact our customer support team or use any of our platform services. This privacy policy is designed to be fully compliant with the General Data Protection Regulation (GDPR) of the European Union, Irish local data protection laws, and all applicable e-commerce regulatory requirements for sellers operating on the Irish market. Please read this policy carefully to fully understand our data processing practices, your rights related to your personal data, and the measures we implement to safeguard your information. By accessing and using our website, you confirm that you have fully reviewed, understood and agreed to all the terms laid out in this privacy policy.

1. Definitions and Scope of Application

To ensure full clarity on the content of this policy, we first define key terms used throughout the document:

  • ‌Personal Information‌: Refers to any information recorded in electronic or other forms that relates to an identified or identifiable natural person, excluding anonymized statistical data that cannot be traced back to any specific individual. This includes your name, delivery address, email address, contact phone number, payment information, browsing history on our website, and other details that can be linked to you personally.
  • ‌Service‌: Refers to all the services we provide through our website www.techvibesolution.com, including product display, online ordering, order tracking, after-sales support, promotional notification subscription, loyalty program participation and other interactive functions.
  • ‌User / You‌: Refers to any natural person who accesses, browses or uses any part of our website and its related services, regardless of whether you create a user account or complete a purchase.

This privacy policy applies to all data processing activities conducted through our official website. It does not apply to third-party platforms, external links or partner services that are not operated directly by Tech Vibe Solution Limited, even if these platforms are referenced or linked on our website. We strongly recommend that you review the respective privacy policies of these third-party services before providing any personal information to them, as we do not bear any responsibility for the data processing practices of external parties outside of our direct control. Our registered office and main operational address is Avoca House, 189 Parnell Street, Dublin 1, D01 H578, Ireland, which is our legal entity location responsible for all personal data processing activities described in this policy.

2. Types of Personal Information We Collect and How We Use It

We only collect personal information that is necessary to deliver our e-commerce services to you, and we will never collect any unnecessary personal data without your explicit consent. The information we collect falls into the following categories:

2.1 Information You Provide Voluntarily to Us

When you interact with our website, you may actively provide us with certain types of information, including but not limited to:

  • ‌Account Registration Information‌: When you create a user account on our platform, we collect your username, email address, and password of your choice. This information is used to verify your identity when you log in, manage your order history, save your preferred delivery addresses, and provide you with a personalized shopping experience across all your future visits to our website.
  • ‌Order and Transaction Information‌: When you place an order for our phone cases, Type-C accessories or any other products in our collection, you will provide us with your full name, detailed delivery address, contact phone number, and billing information. This data is essential for us to process your payment, arrange the dispatch of your order to the correct location, update you with real-time order tracking information, and resolve any potential delivery or after-sales issues that may arise during the fulfillment process.
  • ‌Customer Support Correspondence Information‌: When you send us an email at [email protected], call our support team at +353 1 814 8751, or submit an inquiry form on our website to ask questions about product specifications, return policies, order status or other related issues, we will record the content of your message and the contact details you provide to respond to your request efficiently, follow up on pending issues, and continuously improve our customer service quality.
  • ‌Preference and Feedback Information‌: When you participate in our product surveys, submit a product review, or select to receive promotional updates for our new styles of phone cases and Type-C gear, we collect your feedback, product preference details, and your marketing consent status. This information helps us curate a product selection that better matches your daily digital life needs, send you only relevant product announcements and exclusive offers that you have expressed interest in, and optimize our overall product and service offerings.

2.2 Information We Automatically Collect When You Use Our Website

When you browse our website, we automatically collect certain technical data through cookies and similar tracking technologies to ensure the stable and secure operation of our platform, as well as to improve your browsing experience:

  • ‌Device and Access Log Information‌: We collect information about the device you use to access our website, including your device model, operating system version, unique device identifier, IP address, browser type and version, language preference settings, the time and date of your access to our site, the pages you viewed on our platform, the time spent on each product page, click stream data and other website interaction statistics. This data is used to troubleshoot technical issues on our website, prevent unauthorized access and potential fraud activities, analyze user browsing trends, and optimize the loading speed and display compatibility of our product pages for different device types.
  • ‌Cookie Data‌: We use standard Cookiebot compliant cookie technologies to categorize the cookies deployed on our website into strictly necessary cookies, functional cookies, performance cookies and marketing cookies. Strictly necessary cookies are essential to enable the basic functions of our website, such as keeping you logged into your account, saving the products you add to your shopping cart, and completing the checkout process. Functional cookies remember your preferred settings such as your default delivery region and saved product filters to make your next visit more convenient. Performance cookies help us understand how users interact with our website so that we can improve page loading speeds and fix usability issues. Marketing cookies are only activated if you provide explicit consent, and they help us deliver targeted promotional content about our new daily essentials and limited-time sale events that may be of interest to you. All of our cookie settings fully comply with the EU ePrivacy Directive, and you can adjust your cookie preference settings at any time through the cookie management pop-up on our website.

2.3 Legal Basis for Processing Your Personal Data

In full compliance with GDPR requirements, we process your personal information only on the following valid legal bases:

  1. ‌Performance of Contract‌: Most of our data processing activities are necessary to fulfill the sales contract we enter into with you when you place an order on our website, including processing your payment, delivering your purchased tech accessories, handling return and refund requests, and providing after-sales warranty services.
  2. ‌Legitimate Interests‌: We may process certain of your data under the basis of legitimate interests, for purposes such as preventing payment fraud, optimizing the performance of our e-commerce platform, conducting statistical analysis of user shopping trends to improve our product selection, and sending service-related notifications about updates to your order status. We will always balance our legitimate interests with your personal data protection rights, and will never process your data in ways that override your privacy interests.
  3. ‌Your Explicit Consent‌: For processing activities that are not covered by the above two bases, such as sending you non-essential marketing newsletters, collecting optional additional information for personalized product recommendations, we will only carry out such processing after you provide clear, explicit, freely given and revocable consent. You have the full right to withdraw your consent at any time, and we will stop the corresponding data processing activity immediately after receiving your withdrawal notification.
  4. ‌Legal Compliance‌: In certain cases, we may process your personal data to fulfill our legal obligations as an Irish registered company, such as retaining transaction records for Irish tax and customs compliance purposes, or responding to legally valid requests from Irish regulatory authorities or law enforcement agencies.

3. How We Store and Protect Your Personal Information

We take data security extremely seriously, and we have implemented a series of rigorous technical and organizational protection measures to ensure that your personal information is kept safe from unauthorized access, disclosure, alteration or destruction.

3.1 Data Retention Period

We will not retain your personal information for any longer than is strictly necessary to fulfill the specific purposes for which the information was collected. For different types of data, we apply the following standard retention periods:

  • For order-related transaction data, we will retain the relevant information for a period of 7 years after the completion of your order, to meet Irish tax authority requirements, commercial accounting rules, and after-sales warranty management for our mobile accessories products.
  • For your user account information, we will retain your data for as long as your account remains active on our platform. If you choose to permanently delete your user account, we will securely erase all your personal account data within 30 days, except for the transaction records we are legally required to retain for tax and compliance purposes.
  • For data we process based on your explicit consent, we will retain the relevant data until you choose to withdraw your consent, after which we will securely delete or anonymize the data in accordance with our internal data protection protocols.
  • For all marketing contact information (such as your email address subscribed to our newsletter), we will retain the data until you opt out of receiving our marketing communications, at which point we will immediately remove your contact details from our marketing distribution list.

All personal data will be permanently deleted or anonymized once the retention period expires, to ensure that no data is kept longer than necessary. For personal data we collect when you choose to provide us with your VAT number for customs clearance or invoice issuance, we will keep this information for no more than 3 years as required by relevant EU tax regulations, and we will only use this data strictly for the purpose of completing the required and invoicing procedures, and will never use it for any other unrelated activities.

3.2 Data Security Protection Measures

To protect your personal information during processing, we have deployed multiple layers of security protections aligned with global industry standards:

  1. ‌Data Encryption‌: All sensitive personal information transmitted on our website, including your payment details, delivery address data and account login credentials, is encrypted using industry-standard TLS 1.3 protocol during transmission. All stored sensitive payment information is protected through the built-in data functions of our trusted PCI-DSS compliant payment processing partners such as PayPal and Stripe, to ensure that your card information is never exposed to unauthorized parties.
  2. ‌Access Control‌: Only a very limited number of authorized employees from our customer service, order fulfillment and IT security teams have access to your personal information, and all of these staff are bound by strict non-disclosure agreements. Access permissions are strictly tiered, so that employees can only access the minimum amount of user data required to perform their job duties. All access to user personal data is logged and continuously audited for abnormal activities.
  3. ‌Security Audits and Backup‌: We conduct regular third-party independent security audits of our website and data storage systems to identify and fix potential security vulnerabilities. All user data is backed up to encrypted offline storage servers on a regular basis, to prevent accidental data loss caused by system failures or unexpected incidents.
  4. ‌Data Breach Response Protocol‌: We have a formal data breach emergency response plan in place. If a personal data breach that poses a high risk to your rights and freedoms occurs, we will notify the Irish Data Protection Commission, the relevant supervisory authority, and affected users without undue delay, within the time period required by applicable law.

4. Sharing, Transfer and Public Disclosure of Your Personal Information

We will never sell, rent or trade your personal information to any unrelated third parties for commercial purposes without your explicit consent. The only limited scenarios under which we may share your personal information are as follows:

4.1 Sharing with Trusted Third-Party Service Providers

We share your necessary personal data with a small number of carefully selected service providers that we cooperate with to help us deliver our e-commerce services, and all of these partners are bound by strict data processing agreements (DPAs) that clearly require them to only process your data in accordance with our instructions, and implement equivalent security protection measures for your information:

  • ‌Logistics and Delivery Partners‌: We share your full name, delivery address and contact phone number with our contracted courier service providers, for the sole purpose of arranging the delivery of your ordered mobile accessories products to the address you specified, and updating you with delivery status notifications.
  • ‌Payment Processing Service Providers‌: We share the necessary transaction information with our PCI-DSS certified payment service providers, to complete your order payment processing, prevent payment fraud, and resolve payment-related disputes.
  • ‌Cloud Service Providers‌: The personal data you provide to us is stored on secure cloud servers operated by well-established EU-based cloud service providers, which fully meet GDPR data residency requirements to ensure that your personal information is processed within the European Economic Area.
  • ‌Tax and Compliance Service Providers‌: We may share necessary order and transaction data with our contracted tax advisors and accounting firms, to help us fulfill our Irish VAT declaration, tax accounting and other legal compliance obligations.

All of our third-party partners are strictly prohibited from using your personal data for any purposes other than the specific tasks they are authorized to perform on our behalf. Before we enter into any cooperation agreement with a new service provider, we conduct a full compliance audit of their data protection capabilities to ensure they meet the strict requirements set out in GDPR.

4.2 Cross-Border Data Transmission

In most cases, your personal data is processed and stored within the European Economic Area (EEA), which ensures that you receive the full level of data protection guaranteed by GDPR. In the very rare event that we need to transfer your personal data to a country or region outside of the EEA, we will ensure that the transfer is fully compliant with all applicable data protection laws. We will use the standard contractual clauses (SCCs) officially approved by the European Commission, which are pre-provided as built-in by our e-commerce operating platform, to ensure that the recipient of your data provides an adequate level of protection for your personal information. You can contact us at any time to request a copy of the relevant documents we use to safeguard cross-border data transfers.

4.3 Legal Disclosure

We may disclose your personal information if we are required to do so by a legally binding court order, subpoena, or official request from a competent Irish government regulatory authority. We will only disclose the minimum personal information that is strictly required to fulfill such legal requests, and we will verify the validity of every official information request we receive before releasing any user data.

5. Your Rights Related to Your Personal Information

Under the General Data Protection Regulation and Irish local data protection laws, you hold a comprehensive set of rights over the personal information that we hold about you. You can exercise the following rights at any time by sending us a request via email at [email protected], or contacting us at our operational address Avoca House, 189 Parnell Street, Dublin 1, D01 H578, Ireland, or our phone number +353 1 814 8751. We will respond to your request within one month, free of charge, unless your request is excessive, repetitive or manifestly unfounded, in which case we may charge a reasonable administrative fee or refuse to process the request.

Your rights include:

  1. ‌Right of Access‌: You have the right to request a confirmation from us about whether we are processing your personal information, and to obtain a copy of all the personal data we hold about you, along with detailed information about the purposes of the processing, types of data involved, and third parties that we have shared your data with.
  2. ‌Right to Rectification‌: If you find that any of your personal information stored in our system is inaccurate or incomplete (such as an outdated delivery address, or incorrect contact phone number), you have the right to request that we correct the relevant information immediately. You can also modify most of your personal information directly through the account management page after logging into your user account on our website.
  3. ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we permanently delete all of your personal information from our systems, under circumstances such as when your personal information is no longer necessary for the original purposes for which it was collected, when you withdraw your consent to the relevant data processing, or when our processing of your data no longer complies with applicable legal requirements. This right does not apply when we are legally required to retain certain transaction records for tax, accounting or other legal compliance purposes.
  4. ‌Right to Restriction of Processing‌: You have the right to request that we temporarily restrict the processing of your personal information, in scenarios such as when you contest the accuracy of your personal data, when you believe our data processing activities are unlawful but you do not want us to delete your data, or when we no longer need your data for the original processing purposes but you require the data to establish, exercise or defend legal claims.
  5. ‌Right to Data Portability‌: You have the right to receive all the personal data you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to request that we transmit this data directly to another data controller, where technically feasible.
  6. ‌Right to Object‌: You have the right to object at any time to the processing of your personal data that we conduct on the basis of our legitimate interests, including profiling activities based on our legitimate interest. If you object to such processing, we will immediately stop the relevant data processing activities, unless we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms and interests, or the processing is necessary for the establishment, exercise or defense of legal claims. You also have the absolute right to object at any time to the processing of your personal information for direct marketing purposes, and we will immediately remove your contact information from all our marketing distribution lists after receiving your objection.
  7. ‌Right to Withdraw Consent‌: For any data processing activity that you previously provided explicit consent to, you have the full right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of any data processing activities that we have already carried out based on your consent before the withdrawal.
  8. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information violates applicable data protection laws, you have the right to submit a complaint directly to the Irish Data Protection Commission, the national data protection supervisory authority of Ireland. You can also contact us first, and we will make every effort to help resolve any concerns or disputes you may have regarding your personal data processing.

When you submit a request to exercise any of the above rights, we may first verify your identity by requesting you to provide certain information to confirm that you are the authorized owner of the relevant personal information, to prevent malicious unauthorized requests for your personal data.

6. Protection of Minors

Our e-commerce website and services are designed and intended for use by adults aged 18 years or older. We do not intentionally collect any personal information from children under the age of 16. If you are a minor under 18 years old, please do not provide any personal information on our website without the explicit consent and supervision of your parent or legal guardian. If we discover that we have accidentally collected personal information from a child under the age of 16, we will immediately take measures to permanently delete the relevant data from all our storage systems. If you believe that we may have collected personal information from a minor, please contact us immediately so that we can resolve the issue promptly.

7. Updates to This Privacy Policy

We may update and revise this privacy policy from time to time as needed, to reflect changes to our business operations, new service features, updates to applicable Irish and EU data protection laws, or regulatory requirements. When we make significant material changes to this privacy policy, we will prominently post a notification on the homepage of our website www.techvibesolution.com, and update the “Effective Date” displayed at the top of this policy. For changes that will materially expand the scope of our data processing activities, we will obtain your explicit consent before implementing the new terms. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website services after the updated policy takes effect will be deemed as your acknowledgment and agreement to the revised terms of this privacy policy.

8. How to Contact Us

If you have any questions, comments, concerns or requests regarding this privacy policy, our personal data processing practices, or if you wish to exercise any of your data rights outlined in this document, you can contact our designated data protection representative through any of the following methods:

  • ‌Email‌: [email protected]
  • ‌Postal Address‌: Tech Vibe Solution Limited, Avoca House, 189 Parnell Street, Dublin 1, D01 H578, Ireland
  • ‌Contact Phone‌: +353 1 814 8751

We will respond to your inquiries as quickly as possible, and in all cases within one calendar month from the date we receive your communication.