Shipping Policy – Tech Vibe

‌Effective Date: October 20, 2026‌

Welcome to the official Shipping Policy of Tech Vibe Solution Limited, operating the e-commerce platform available at www.techvibesolution.com. This policy governs all order processing, dispatch, delivery terms and related logistics arrangements for every purchase made on our platform, including our curated collection of mobile accessories designed for your busy everyday digital life: shockproof phone cases, fast-charging Type-C cables, handy adapters, and other new daily tech essentials that combine durable quality, trendy style and reliable performance.

We are committed to getting your selected daily tech match to you as quickly, transparently and affordably as possible, while keeping you updated on every step of the delivery journey. All customers who place an order on our website confirm full acknowledgment and agreement to all the terms outlined in this shipping policy. If you have any inquiries about our logistics services, you can reach our dedicated shipping support team at any time via email at [email protected], or call us at +353 1 814 8751. Our registered operational office is located at Avoca House, 189 Parnell Street, Dublin 1, D01 H578, Ireland, and all our domestic and international dispatch operations are managed from our warehouse facilities within the Republic of Ireland.

1. Order Processing and Dispatch Timeline

Once you successfully complete your payment at checkout, our in-house order fulfillment team will begin processing your order as quickly as possible, following the below standard timeline:

All orders paid for and confirmed before 15:00 Irish Local Time (Monday to Friday, excluding official Irish public holidays) will be processed and handed over to our partnered courier service on the very same working day.
Orders placed after 15:00 on a working day, or during weekends and public holidays, will be processed and dispatched no later than the next following working day.
For orders that include custom personalized phone cases (such as custom engraved or custom pattern printed styles), we reserve an extra 1 to 2 working days to complete the production process before dispatch. You can check the marked estimated dispatch time on the individual product listing page before you confirm checkout.
Before your order is handed over to the courier, our team conducts a full pre-shipment quality check for every item, to confirm your selected phone case, Type-C cable or adapter is free of manufacturing defects, securely packaged and ready for transport, to avoid unnecessary return issues caused by damage before delivery.

You will receive an automatic confirmation email sent to your registered email address as soon as your order is successfully dispatched. This email will include your unique order tracking number, as well as a direct link to the courier’s real-time tracking page, so you can monitor the location and delivery status of your parcel at any time. You can also view the latest dispatch and shipping updates directly in the “My Orders” section of your user account on our website.

2. Shipping Regions, Delivery Windows and Corresponding Fees

We provide tiered shipping services that cover domestic Irish addresses, the broader European Economic Area (EEA), and selected international regions, with transparent pricing and estimated delivery timelines clearly shown as below:

‌Domestic Shipping within the Republic of Ireland‌:
We offer two options for domestic customers. Our Standard Domestic Shipping service costs a flat rate of €2.99, and the estimated delivery time ranges from 1 to 3 working days after dispatch. All domestic orders over €35 qualify for completely free standard domestic shipping. Our Express Domestic Shipping option, which guarantees delivery within 1 working day after dispatch, costs a flat rate of €6.99, and you can select this service at the checkout page if you need your new phone case or Type-C gear urgently.
‌Shipping to Countries within the European Economic Area (EEA)‌:
Our Standard EEA Shipping costs a flat rate of €5.99, with estimated delivery taking 3 to 7 working days after dispatch. All EEA orders that exceed €60 in order value qualify for free standard EEA shipping. For customers in the United Kingdom, we have a dedicated shipping route with estimated delivery time of 2 to 5 working days, and all VAT and customs processing fees are included in your shipping cost paid at checkout, so you will not encounter any unexpected hidden duties after the parcel arrives.
‌International Shipping to Non-EEA Regions‌:
We currently support shipping to the United States, Canada, Australia, New Zealand and selected Asian markets. The international standard shipping rate is calculated dynamically based on the weight and destination of your order, and the exact fee will be auto-calculated and clearly shown to you on the checkout page before you complete payment. Estimated international delivery time ranges from 7 to 15 working days after dispatch. Please note that for non-EEA orders, any applicable local import duties, customs fees or tax charges levied by your destination country’s customs authority are the sole responsibility of the customer. We recommend checking your local import regulations before placing your order to avoid unexpected costs.

All shipping timelines listed above are estimated values, and we will always do our best to deliver your order within the stated window. However, minor delays caused by extreme weather conditions, courier service peak seasons (such as holiday sale periods), or unexpected customs clearance circumstances are outside our direct control, and we will notify you immediately if any such situations affect the delivery of your parcel.

3. Delivery and Signature Confirmation Rules

Our partnered courier service will attempt to deliver your parcel to the exact delivery address you provided at checkout. To ensure your mobile accessories are safely delivered to you in good condition, all our parcels require a signature confirmation upon successful delivery.
If no one is available at your designated address to sign for the parcel during the courier’s first delivery attempt, the courier will leave a delivery failure notice at your doorstep, and you can follow the instructions on the notice to reschedule a second free delivery attempt, or arrange to pick up the parcel from the nearest local courier collection point within 7 calendar days. If you do not contact the courier to arrange re-delivery or collect the parcel within the 7-day window after the first delivery failure notice is left, the parcel will be returned to our Irish warehouse. In this scenario, you will need to cover the additional return shipping cost and re-delivery fee if you request us to send the items out to you again.

We strongly recommend that you double check the accuracy of your full delivery address, contact phone number and postal code before confirming your payment at checkout, to avoid delivery delays or failed deliveries caused by incorrect address information. If you find you have entered the wrong delivery details after placing your order, please contact our support team immediately before your order is dispatched, and we will modify the address for you free of charge. We cannot modify your delivery address once your order has been handed over to the courier.

4. Lost or Damaged Parcel Handling

In very rare cases where your parcel is confirmed to be completely lost during the delivery process by our courier partner, we will take full responsibility for the loss. Once the lost parcel verification process is completed, you can choose to receive a full replacement of your ordered products dispatched to you free of charge, or a full refund of your total order value back to your original payment method.
If your parcel arrives at your side with obvious outer package damage, or if the product inside is damaged due to improper transit handling, please take clear photos of the outer packaging, the damaged product and all contents of the parcel, and send these materials to our support team at [email protected] within 3 calendar days after you sign for the parcel. Our team will review your submission within 2 working days, and arrange a free replacement or eligible return arrangement for you according to your preference.

If you have any other questions about our shipping services, you can contact our team at any time, and we will reply to your inquiry promptly during our working hours.